Where possible we have movies in HD, but you should always check before purchasing that your chosen HD movie is playable on the device you want to watch it on.  You can find this information alongside each movie synopsis.

All movies can be previewed by clicking on the ‘trailer' option.  However, the trailer quality is not as good as the actual playback quality.

The Acetrax Movies service is available on a wide range of devices from many manufacturers allowing you to enjoy movies directly through your TV or Blu-ray player. You can also enjoy movies from Acetrax Movies on selected tablets or via your PC or laptop (including Macs).  Go to Acetrax Movies ready devices for details of compatible devices.

If you are watching on a PC or laptop you will need:

• Windows 7, Vista or XP
• Microsoft Silverlight (download Microsoft Silverlight - make sure you have the necessary rights on your computer to make this installation)
• Internet Explorer 7 or above, Safari or Firefox
• A screen resolution of 1024 x 768 or higher
• 16-bit sound card or higher
• At least 2GB of free disk space
• 512MB RAM

If you are using a Mac you can view via Microsoft Silverlight plug-in for Macs.

We are passionate about movies and providing excellent picture quality with minimal bandwidth requirements for you to enjoy Acetrax Movies.  We recommend a download speed of at least 3Mbps to watch Standard Definition (SD) movies without interruptions and 5Mbps for High Definition (HD) movies..

Freezing or buffering may still happen when streaming over the internet for reasons such as pressure on your broadband network or having a number of other applications open on your PC or laptop at the same time (e.g. Outlook, Skype, virus scanners).  If you aren't sure what your download speed is, go to Speedtest.net to check.

Our movies are in true 576p quality for Standard Definition (SD), which is the same as a DVD and looks great even on big-screen TVs, and 720p for those movies available in High Definition (HD).  The aspect ratio is typically 16:9 or occasionally 4:3.

For any issues with the quality of your picture or sound, go to our Help section for troubleshooting advice.

If you're watching on a laptop or PC (not including Mac) movies are available to download directly from the Acetrax Movies website (go to ‘My Movies' and click on the download icon). If you're watching on selected tablets, you can download movies using the Acetrax Movies app.  We also recommend that you have at least 2GB of hard-disk drive free on your PC or laptop so you have sufficient space to store the movie.  Once downloaded you can play movies back using Windows Media Player, or other video software (The download option is not available for Macs, Smart TVs, or Blu-ray players, but instant streaming is available).  

If you're having trouble downloading a movie, go to our Help section for troubleshooting advice.

Movies you've rented or purchased are streamed directly to your chosen device: a Smart TV, Blu-ray player, tablet, PC or laptop.  If you're using your PC, laptop or tablet to rent or buy, you can also download a copy of your movie.  You need to have the Microsoft Silverlight plug-in installed to be able to stream movies on your PC or laptop (including Macs).
If you're using a PC or laptop and you have Microsoft Silverlight plug-in software loaded but your movie still isn't playing, or you're having problems viewing on a TV or Blu-ray device, go to our Help section for troubleshooting advice.

If you're over 18, enter your birth date of birth, then, and after reading the Terms and Conditions, tick the box to confirm you are over 18.

If you've forgotten your Adult PIN, when signed in to the Acetrax Movies website, go to 'My Account', and click 'Age Verification' to reset your PIN. You'll need your Adult password.

If you don't already have an account with Acetrax Movies and are trying to watch movies on a Smart TV or Blu-ray device which hasn't been registered you might need to:
1. Register with Acetrax Movies using your Smart TV or Blu-ray player
2. Register on a PC or laptop

1. Registering on your Smart TV or Blu-ray player:
• Select the Acetrax Movies app.
• Enter your email address and a PIN (a 6-digit number of your choice).
• Select ‘create account' on your remote control.
• The next screen asks you to read and accept the Terms and Conditions and whether you'd like to receive information from us on new movies and promotions. Select the appropriate tick boxes and then continue.
• You may have Acetrax Movies credit, depending on the manufacturer of your Smart TV or Blu-ray player, If you do you'll be taken through a series of screens to activate your voucher.  You might need an Acetrax Movies voucher code to load your voucher.

2. Registering your Smart TV or Blu-ray player using a PC or laptop connected to the Internet:
• Go to the Acetrax Movies website and follow the steps shown to create your unique user account.
• Go to ‘My Devices' and click ‘Register Device'.
• Follow the steps and enter the unique id of your device - you'll need to go to the Acetrax app on your Smart TV or Blu-ray player to find the unique id - it's in ‘My Account'.
• Your Smart TV or Blu-ray player should now appear under My Devices.
• Now you can browse and rent or buy movies directly from Acetrax Movies on your PC or laptop. Or start watching on your newly-registered Smart TV or Blu-ray player. If you're still having problems, please Contact Us with the following details:
- Your contact e-mail address
- The make and model of the Smart TV or Blu-ray player you're trying to register.  Device unique id (you'll find this when you go to the Acetrax Movies app under ‘My Account' on your Smart TV or Blu-ray player)

If you do already have an account with Acetrax Movies and are simply trying to register a Smart TV or Blu-ray player on your account, or your device has been registered to another account, you might need to:
1. Register your Smart TV or Blu-ray player directly on the device; or
2. Register your Smart TV or Blu-ray player on your PC or laptop connected to the Internet:

1. Register your Smart TV or Blu-ray player directly on your device:
• Select the Acetrax Movies app
• Enter your e-mail address
• A window will pop up showing your user account or accounts. Choose the account that you want to register your Smart TV or Blu-ray player on and click submit.
• On the next screen, enter your password and 6 digit PIN, select ‘Add My Device' and then press OK on your remote control
• Registration is now complete!  Enjoy your movies!

2. Register your Smart TV or Blu-ray player on your PC or laptop connected to the Internet:
• Sign into your Acetrax Movies account.
• Go to ‘My Devices' and click ‘Register Device'.
• Follow the steps and enter the unique id of your device - you'll need to go to the Acetrax Movies app on your Smart TV or Blu-ray player to find the unique id - it's in ‘My Account'.
• Your Smart TV or Blu-ray player should now appear under ‘My Devices'.
• Now you can browse and rent or buy movies directly from your newly-registered Smart TV or Blu-ray player.
• If you're still having problems, please Contact Us with the following details:
- Your contact e-mail address
- The make and model of the Smart TV or Blu-ray player you're trying to register
- Device unique id (you'll find this when you go to the Acetrax Movies  app under ‘My Account' on your Smart TV or Blu-ray player)

There are lots of reasons that this can happen.  Some of the most common possible causes are below;

2. Check the quality of your internet connection.
If you're using a wireless connection, make sure you have a strong signal. Or try using a wired connection. Check that your router is operating normally - can you get online and browse the internet normally?  If the problem is with your router or modem, please contact your Internet Service Provider (ISP).

3. Check your broadband download speed. 
We recommend a download speed of at least 2.5Mbps  to watch Standard Definition (SD) movies and 5Mbps to watch High Definition (HD) movies.   You can check your broadband speed by at Speedtest.net.

The broadband speed on your viewing device can also be affected by:
• other people using your internet connection (such as people online on other devices)
•  other programmes open on your viewing device; or
• your ISP's ‘traffic management' policy 

4. Try changing your firewall or virus protection settings.
Sometimes these types of programmes can prevent streaming of content.  Please refer to the supplier of your firewall and virus protection to find out how best to configure your protection programmes to allow streaming for Acetrax Movies.

5. Try restarting the device.

6. If  you've tried all this and you're still having problems, go to http://whatsmyip.org/ and or Contact Us with:
- The date and time that you experienced your problem
- Your IP Address
- The title of the movie which is not playing properly
- The Speedtest.net results
- The device or devices you attempted to play the movie on

If you do experience other problems with the quality of the picture or lip sync (i.e. a delay between picture and sound), Contact Us with the details of the movie and we'll look into it.

If you find that the movie starts but buffers or freezes and stops, you can try our troubleshooting steps for 'buffering' issues. If you find that you can't get the movie to start playing at all:-

- on a PC or laptop, check that your Internet connection is operating normally and that you have the latest version of Microsoft Silverlight downloaded.

- on a Smart TV or Blu-ray player, check that your devices have your manufacturer's latest software version installed (refer to your manufacturer's website for more details) and that your Internet connection is working normally by playing some of the trailers on our site.

If you've tried all this but you still have the problem, please Contact Us with details of your device, the software installed on your device and the movie you're trying to play so we can look into it.